In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
We are starting a hybrid style opening in our facility. This will allow one client per exam with the requirement of wearing a mask. We ask that all clients please call when they arrive to the hospital, and a technician will come out to you and bring you inside.
For technician appointments and surgery drop-offs and pick-ups will continue to be curbside.
When you arrive, please remain in your vehicle text us at (503) 601-5163 with your pet’s name, and the parking spot number you are parked in. A staff member will direct you on how to proceed. We kindly ask that you stay for the duration of your pet’s appointment until your pet’s health care services are completed.
- Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
- Cats: Cats must be in a secure carrier with NO personal belongings or blankets. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. We can also email this information to you. Please allow extra time as these new processes will impact workflow.
Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call when you arrive.
According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.